Frequently Asked Questions
1. Where do I find the model number on my tool?
Your model number is generally located as part of the UPC or barcode number. The UPC label is usually located on the handle of your tool.
2. Where can I order replacement parts for tools?
Please go to the replacement parts section of our website
3. How should I maintain my products to keep them in good working order?
Proper care of your products will make your investment last and add benefit to your gardening experience. Here are some guidelines to follow:
• When finished using your hose reel, depressurize the hose by turning off the spigot and opening the hose nozzle
• For winter storage, drain hose and reel completely and store indoors
• Use mild soap and water and a clean soft cloth to clean
4. What is the warranty on my tools?
Our warranty covers defects in material or workmanship. It does not cover normal wear and tear or misuse of the tool. Please view our warranty statement or go to the actual product in question on our website for specific warranty information.
5. Do I have to register for my warranty to be effective?
No, Ames True Temper does not require registration for your warranty to be effective. Please keep your receipt as proof of purchase.
6. Where can I find your product in my area?
To locate a retailer who carries our products, click the “Where to Buy” button located on the page of the product in which you are interested. If you are having trouble locating a retailer in your area please contact us.
7. Do you take credit card orders?
If we cannot help you locate a retailer in your area, we can offer to sell you an item through a credit card sale. We accept MC, Visa, Am EX, and Discover. Please contact customer service at 1-800-393-1846 for more information.
8. If I send in an email request, how soon can I expect a response?
We make every effort to respond to email requests on our website within 24 hours. If you have not received a response to your email, please contact Customer Service at 1-800-393-1846.
9. If I place an order how soon will I receive it?
Please allow 2 – 4 weeks for delivery